Returns, refunds and cancellations

Exchanges

You can exchange unused pieces with their tags within 7 days of delivery.

For an exchange, we send the new size or colour free; if it’s sold out, we refund the piece instead. If a piece arrives damaged, faulty or not what you ordered, or reaches you later than the delivery time we gave, message us on WhatsApp within 7 days of delivery with a photo: we cover the cost of sending it back, then send a replacement or refund everything you paid, delivery included.

What can’t be returned

Cloth cut to your length, and anything worn, washed, altered or without its tags.

How to start

Open your order from the link in your order email, or from Your orders, and choose “Send return request”. Or message us on WhatsApp with your order number. Once we approve it, we’ll tell you where to post the piece.

Return shipping

For an exchange, you pay to post it back. If the piece arrived damaged, faulty or not what you ordered, we pay.

Refunds

Refunds go back to your original payment method within 7 days of the piece reaching us. For a cancelled order, we start the refund the same day. Banks can take 5–7 working days to show it.

Cancelling an order

You can cancel an order until we post it. Message us on WhatsApp or call 94222 41018 with your order number, and we’ll cancel it and refund everything you paid, delivery included. Once the parcel is posted it can’t be cancelled, but you can ask for an exchange when it arrives.

If a payment doesn’t go through, the order is cancelled on its own and nothing is charged.